<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">The DNS entries are provided on the main page of the portal login.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>-Jed</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On May 7, 2007, at 5:12 PM, Mark Holm wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><P><FONT size="2" face="Arial">I have been trying to get help on this from Jed or anybody Since April 4 when all my accounts went down. I followed all the instructions that Jed sent out for requesting the DID move, but NEVER received a message stating the new server names that should be used for registering with the new servers. I just noticed this afternoon that the FAQ section on their web site has a new list of names on it now that they say to use to check access speed with. Are those the names we should also be registering with? I tried plugging them into my setup, but am still not getting registration.</FONT></P><P><FONT size="2" face="Arial">Mean while all of my inbound numbers continue to give the message "You have reached a non-working number" when called. I have tried calling them, but their original number gave the same non-working number message also, and now it says you have to use area code 253 instead of 206, but that number also comes back with non-working number messages as well. How are you supposed to contact a company that is supposedly "still in business", but who's main published line doesn't work and doesn't respond to trouble tickets?</FONT></P><P><FONT size="2" face="Arial">I currently have 7 outstanding tickets in their system, 4 marked CRITICAL that range from requests for help to please for assistance, and have yet to receive ANY response from ANYBODY at SellVoIP. I even went so far as to report them to the Oregon PUC, but they can't reach them either…</FONT></P><P><FONT size="2" face="Arial">Jed,</FONT> </P><P><FONT size="2" face="Arial">If you are still lurking on this listserver, can you PLEASE let us (me specifically) know:</FONT> </P><P><FONT size="2" face="Arial">1) How to contact you or your support team in a manner that will get an answer?</FONT> <BR><FONT size="2" face="Arial">2) How to get a copy of the mystery email stating that Static IP addresses were changing to DNS names and what they should be changed to? Better yet, what should the correct SIP settings for a server with a static address?</FONT></P><P><FONT size="2" face="Arial">3) Baring getting it working again, What is needed to facilitate a number port from your system and get a refund of the moneys sitting in my accounts on your system.</FONT></P><P><FONT size="2" face="Arial">Hopefully you can sense my frustration on this. We've been with you for almost 2 years and were a supporter until now. Help me be a supporter again!?!</FONT></P><P> <FONT size="2" face="Arial">markh</FONT> </P><P><FONT size="2" face="Arial">================================================</FONT> <BR><FONT size="2" face="Arial">Mark A. Holm</FONT> <BR><FONT size="2" face="Arial">InfoArch, Inc. </FONT> <BR><FONT size="2" face="Arial">7456 SW Baseline, PMB#123. Office: (503) 943-3202</FONT> <BR><FONT size="2" face="Arial">Hillsboro, OR 97123 </FONT> <FONT size="2" face="Arial"> </FONT> <FONT size="2" face="Arial">Fax: (503) 591-8584</FONT> <BR><A href="http://www.infoarch.com"><U><FONT color="#0000FF" size="2" face="Arial">http://www.infoarch.com</FONT></U></A><FONT size="2" face="Arial"> </FONT> <FONT size="2" face="Arial"> </FONT> <FONT size="2" face="Arial"> <</FONT><A href="mailto:markh@infoarch.com"><U><FONT color="#0000FF" size="2" face="Arial">mailto:markh@infoarch.com</FONT></U></A><FONT size="2" face="Arial">></FONT> </P> <BR><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">--Bandwidth and Colocation provided by Easynews.com --</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">asterisk-biz mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">To UNSUBSCRIBE or update options visit:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-converted-space"> </SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>