[asterisk-biz] OT: Client Management

[Paul]

Also look at request tracker from http://www.bestpractical.com/

Both otrs and request tracker are in the debian distro. You could
install debian stable or testing on an old PC or a virtual machine ot
evaluate the packages a bit and then choose a winner.

As for sugarcrm, if you don't like the current licensing they use look
at http://www.vtiger.com/
Vtiger is a fork that was created using the last release of sugarcrm
that was still under a true open source license.

If you are a coder:
otrs and request tracker are perl
sugarcrm and vtiger are php

Cory Andrews wrote:

> There are a number of open source ticketing systems, such as
> http://otrs.org/
>  
> Google "open source ticketing" for others.  Not sure of the CRM
> features on these, but you could probably marry it up with something
> like SugarCRM.
>  
> Cory Andrews
>  
>
> ------------------------------------------------------------------------
> *From:* asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Dovid Bender
> *Sent:* Tuesday, January 09, 2007 11:44 AM
> *To:* asterisk-biz at lists.digium.com
> *Subject:* [asterisk-biz] OT: Client Management
>
> Hello List,
> Does anyone know of a web based software that I can keep track of work
> done for clients (where I can add notes etc). I need something for
> several techs to be able to log in see work being done for clients,
> any problems etc. (i.e. If there is a team working on a clients phone
> system - I can start the work, put in notes on what I did and the
> night tech can log in and look at the ticket, see what I did and go
> on). I dont mind a paid solution.
>  
> Thanks,
>  
> Dovid
>
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