[asterisk-biz] OT: Client Management

[Zoa]

I tried to migrate from sugarcrm to vtiger, which was a pita.
When doing the upgrade, the conversion script drops the mail table, for 
unknown reasons. So i guess there is no email support in vtiger :)

Zoa

Paul wrote:
> Also look at request tracker from http://www.bestpractical.com/
>
> Both otrs and request tracker are in the debian distro. You could
> install debian stable or testing on an old PC or a virtual machine ot
> evaluate the packages a bit and then choose a winner.
>
> As for sugarcrm, if you don't like the current licensing they use look
> at http://www.vtiger.com/
> Vtiger is a fork that was created using the last release of sugarcrm
> that was still under a true open source license.
>
> If you are a coder:
> otrs and request tracker are perl
> sugarcrm and vtiger are php
>
> Cory Andrews wrote:
>
>   
>> There are a number of open source ticketing systems, such as
>> http://otrs.org/
>>  
>> Google "open source ticketing" for others.  Not sure of the CRM
>> features on these, but you could probably marry it up with something
>> like SugarCRM.
>>  
>> Cory Andrews
>>  
>>
>> ------------------------------------------------------------------------
>> *From:* asterisk-biz-bounces at lists.digium.com
>> [mailto:asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Dovid Bender
>> *Sent:* Tuesday, January 09, 2007 11:44 AM
>> *To:* asterisk-biz at lists.digium.com
>> *Subject:* [asterisk-biz] OT: Client Management
>>
>> Hello List,
>> Does anyone know of a web based software that I can keep track of work
>> done for clients (where I can add notes etc). I need something for
>> several techs to be able to log in see work being done for clients,
>> any problems etc. (i.e. If there is a team working on a clients phone
>> system - I can start the work, put in notes on what I did and the
>> night tech can log in and look at the ticket, see what I did and go
>> on). I dont mind a paid solution.
>>  
>> Thanks,
>>  
>> Dovid
>>
>> ------------------------------------------------------------------------
>>
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>
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