[asterisk-biz] OT: Client Management

[John Senay]

All

Look at vtiger.com, a branch of sugarcrm.  It has trouble tickets and
customer self service web portal.

Easy install and configuration.

The vtiger email features were/was/are weak.  This might have changed.



On Tue, 2007-01-09 at 10:53, Cory Andrews wrote:
> There are a number of open source ticketing systems, such as
> http://otrs.org/
>  
> Google "open source ticketing" for others.  Not sure of the CRM
> features on these, but you could probably marry it up with something
> like SugarCRM.
>  
> Cory Andrews
>  
> 
> ______________________________________________________________________
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Dovid
> Bender
> Sent: Tuesday, January 09, 2007 11:44 AM
> To: asterisk-biz at lists.digium.com
> Subject: [asterisk-biz] OT: Client Management
> 
> 
> Hello List,
> Does anyone know of a web based software that I can keep track of work
> done for clients (where I can add notes etc). I need something for
> several techs to be able to log in see work being done for clients,
> any problems etc. (i.e. If there is a team working on a clients phone
> system - I can start the work, put in notes on what I did and the
> night tech can log in and look at the ticket, see what I did and go
> on). I dont mind a paid solution.
>  
> Thanks,
>  
> Dovid
> 
> ______________________________________________________________________
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-- 
John J. Senay
Mid-West Sales Manager
cyLogistics
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