[asterisk-biz] Fonality Partner Program Correction

[Craig Lawrence]

Garrett

 

That's useful info.

 

Does the customer get a warranty or any recourse if the PBX dies under
either model?  Is the warranty or terms and conditions of sale set by the
reseller or Fonality?

 

Thanks

 

Craig Lawrence

 

  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Garrett Smith
Sent: Friday, 23 February 2007 9:53 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Fonality Partner Program Correction

 

All:

 

I thought it would be prudent of me to outline (and correct my previous
statements) about the Fonality reseller program.

 

Fonality actually has two programs: 

 

1. Affiliate Program 

2. Channel/Reseller Program

 

Inside of option #2, there are again two choices:

 

2.1 Fonality owns the customer

2.2 The reseller owns the customer

 

75% of Fonality resellers opt to own the customer outright (option 2.2).
This means that they bill the customer, they do the installation, they have
the contact information, and of course *they* do all of level 1 tech support
(and many now do Level 2).

 

For more detailed information about the tiers and different options, go to
http://www.fonality.com/resellers_overview.html or call Fonality directly at
1-877-366-2548.

 

 

Garrett

 

 

Garrett Smith

gsmith at voipsupply.com

 

Director of Marketing Business Development

VoIP Supply

     -- a Division of B2 Technologies, LLC

 

716-250-3408 Office

716-903-9495 Cell

716-630-1548 Fax

 

VoIP Supply is the leading Internet Retailer for Voice over IP Hardware,
Software, and Services with everything you need for VoIP!

 

 

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