[asterisk-biz] IAX providers

[joakimsen at gmail.com]

David you've proven my point when I said your company promises
anything the customer wants.

Your exact words were "current carrier cannot refuse a port based on
billing disputes" ... we just got off the phone and I was told the LNP
was denied due to the BTN and that's entirely possible that Deltacom
did so without our knowledge because the numbers on the account were
assigned in two different batches... still doesnt explain why it took
8 weeks to get a response or why the numbers with the correct BTN
could not be ported.

About the T38 faxing you said  "We would be happy to facility this.
T.38 on inbound is not supported but itis on outbound." with no
mention to anything about testing. I had no clue to what carriers you
send your calls to until this moment but I can assure you L3 does
support T38 so there must be something on your end. Your gateways
respond "488 not acceptable here" when we send a T38 re-invite. After
I signed up for your service and tried to get support for the
non-working T38 I was informed that service was of an experimental
nature. If your carriers support t.38 as you claim and it does seem
that your gateways are t38 aware I don't understand why none of the
"traces" we performed showed that there was a configuration issue in
your gateway or why a ticket was never submitted to your carrier. I
never asked for it but it does seem to make sense especially when you
tout T38 faxing support to potential customers.



On Dec 5, 2007 2:12 PM, David Aldworth <daldworth at teliax.com> wrote:
> Hi Andrew -
>
> David here. I guess I feel compelled to respond publicly. Your perspective
> on the t38 is perplexing. In fact I told you that we were testing t38 to a
> couple of some upstream carriers (Qwest, L3, GBLX and ATT) that claimed
> _they_ supported  but had 0% success rate. I invited you to test it as well
> and provided you with the means to do so on our retail and our wholesale
> platform but that my expectations of success were very low.
>
> Regarding the delay in LNP. As we also mentioned we cannot port numbers that
> your existing carrier will not release. This may be due to the billing
> dispute you have with them.
>
> Kind regards,
>
> David Aldworth
> Teliax Inc.
> http://www.teliax.com/
> 888-270-3688
>
> Great Rates. Outstanding Service
>
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of
> joakimsen at gmail.com
> Sent: Wednesday, December 05, 2007 11:57 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] IAX providers
>
> On Nov 30, 2007 10:33 AM, randulo <spamsucks2005 at gmail.com> wrote:
>
> > I forgot the most obvious: Teliax
>
> Ive been trying them out the past few months. To date it has been a
> very poor experience. They promise whatever you want and then have
> delivery problems. Very inconsistent and sometimes rude customer
> service. Been waiting two months for LNP. Now they ask for the forms
> again for some silly reason. They promised they support T.38 but
> don't. A man by the name of David tells me to call him on a certain
> date and then ignores his phone calls.
>
>
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