[asterisk-biz] Fwd: [asterisk-users] VoicePulse Connect 4 Channel Limit?

Sun Oct 22 13:32:10 MST 2006

Just wanted to give you guys a heads-up..... I usally don't cross post but
thought this is an important warning in case anyone was considering to use
VoicePulse service.

---------- Forwarded message ----------
From: Andrew Joakimsen <joakimsen at gmail.com>
Date: Oct 22, 2006 4:28 PM
Subject: Re: [asterisk-users] VoicePulse Connect 4 Channel Limit?
To: Asterisk Users Mailing List - Non-Commercial Discussion <
asterisk-users at lists.digium.com>

I would worry about using Voicepulse as your primary provider, even if
they didn't impose their draconian policies. You could have 20 numbers
paying $220/month in your account and you still get only four calls,.
However if you were to open 20 voicepulse connect accounts and put one
number on each, you would still pay the same $220/month however  you
could get up to EIGHTY -- thats 20 times more! -- for the SAME EXACT
PRICES

Also VoicePulse DOES NOT use Tier 1 providers. We notice every week or
so during peak hours a very bad degrigation of the voice quality. If
you have an IVR and call it from a landline, it will sound like crap.
It's the quality of service you would expect from a free provider.
Aggrivated to this, when you contact them they try to blame YOU for
their issues. They told me I HAD to run PingPlotter (a WINDOWS
program, besides the fact this is "VoicePulse Connect for Asterisk"
and "Asterisk" is software for Linux) which was not possible on a
co-located machine.

Also we ported a bunch of phone numbers and the DTMF does not work. If
you dial "5551212" VoicePulse might recognise and pass to us "55112"
and again instead of trying to troubleshoot the issue (from the SAME
phone it always produced CONSISTANT behavior -- the ported number does
not accet DTMF correctly, assigned # work!) they blame us and the
phones we use. I went as far as going to Sprint PCS store and EVERY
CDMA phone in the store would produce the same result!

In the end, don't bother with VoicePulse. The quality of the service
and the support and just the treatment you get is not worth the price.
For $11/month per number and their draconian channels and also billing
policy (I wont even get into that) I expect a PREMIUM service and they
deliver something about par for a free service.

Here's some typical behavior from their servers:

ug 24 14:55:48 NOTICE[13944]: chan_iax2.c:7813 iax2_poke_noanswer:
Peer 'voicepulse01' is now UNREACHABLE! Time: 71
Aug 24 14:55:59 NOTICE[13944]: chan_iax2.c:7145 socket_read: Peer
'voicepulse01' is now REACHABLE! Time: 1059
Aug 24 15:11:05 NOTICE[13944]: chan_iax2.c:7813 iax2_poke_noanswer:
Peer 'voicepulse01' is now UNREACHABLE! Time: 40
Aug 24 15:11:15 NOTICE[13944]: chan_iax2.c:7145 socket_read: Peer
'voicepulse01' is now REACHABLE! Time: 49

Aug 21 15:33:08 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 39
Aug 21 15:33:18 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 43
Aug 22 13:40:41 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 45
Aug 22 13:40:52 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 1064
Aug 22 16:57:15 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 41
Aug 22 16:57:25 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 43
Aug 23 11:02:36 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 43
Aug 23 11:03:49 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
UNREACHABLE! Time: 37
Aug 23 11:08:19 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
REACHABLE! Time: 39
Aug 23 11:08:26 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 39
Aug 23 11:16:31 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 46
Aug 23 12:10:25 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 1246
Aug 23 14:01:37 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 45
Aug 23 14:04:27 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 258
Aug 23 15:28:36 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 44
Aug 23 15:28:37 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
UNREACHABLE! Time: 39
Aug 23 15:31:27 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 41
Aug 23 15:31:27 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
REACHABLE! Time: 56
Aug 23 15:40:31 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
UNREACHABLE! Time: 40
Aug 23 15:43:31 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 43
Aug 23 15:49:42 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 42
Aug 23 15:57:22 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
REACHABLE! Time: 40
Aug 23 16:37:49 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 44
Aug 23 16:38:00 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 48
Aug 23 17:31:07 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 43
Aug 23 17:32:17 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 42
Aug 23 17:34:21 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 42
Aug 23 17:34:31 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
UNREACHABLE! Time: 40
Aug 23 17:36:01 NOTICE[13944] chan_iax2.c: Peer 'voicepulse02' is now
REACHABLE! Time: 39
Aug 23 17:36:11 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 42
Aug 23 17:42:15 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 41
Aug 23 17:46:46 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 97
Aug 23 17:57:50 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 40
Aug 23 17:58:40 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 42
Aug 23 17:59:44 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 42
Aug 23 17:59:55 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 39
Aug 24 11:37:25 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 49
Aug 24 11:37:35 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 43
Aug 24 13:16:08 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 50
Aug 24 13:16:19 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 53
Aug 24 13:58:49 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 1062
Aug 24 13:58:59 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 46
Aug 24 14:19:09 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 49
Aug 24 14:19:39 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 56
Aug 24 14:55:48 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 71
Aug 24 14:55:59 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 1059
Aug 24 15:11:05 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
UNREACHABLE! Time: 40
Aug 24 15:11:15 NOTICE[13944] chan_iax2.c: Peer 'voicepulse01' is now
REACHABLE! Time: 49

TWENTY PERCENT PACKET LOSS at their ISP's edge router!

root at schult [/usr/src/mtr-0.71]# mtr connect01.voicepulse.com -r -c 5
HOST LOSS RCVD SENT BEST
AVG WORST
a1.72.5746.static.theplanet.com 0% 5 5 0.50
3.52 14.48
gi3-8.dsr02.dllstx4.theplanet.com 0% 5 5 0.34
0.69 1.85
vl42.dsr01.dllstx3.theplanet.com 0% 5 5 0.49
0.61 0.71
ae1-0.ibr01.dllstx3.theplanet.com 0% 5 5 0.54
0.73 1.06
12.119.136.17 0% 5 5 0.62
0.68 0.73
tbr2-p011901.dlstx.ip.att.net 0% 5 5 40.12
40.49 41.26
tbr1-cl6.sl9mo.ip.att.net 0% 5 5 40.43
40.81 41.57
tbr1-cl4.wswdc.ip.att.net 0% 5 5 39.63
40.01 40.34
tbr2-cl27.wswdc.ip.att.net 0% 5 5 44.38
44.54 44.76
tbr2-cl15.n54ny.ip.att.net 0% 5 5 42.09
42.78 43.77
gar1-p390.nyzny.ip.att.net 0% 5 5 41.26
41.39 41.59
12.118.100.26 0% 5 5 44.21
44.52 44.89
man-core-12000-01-pos3-0.broadviewnet.net 0% 5 5 48.99
128.99 202.54
man-cust-6509-01-vlan2.broadviewnet.net 20% 4 5 43.98
44.18 44.27
static-64-115-116-26.isp.broadviewnet.net 0% 5 5 42.31
42.46 42.70
static-64-61-93-87.isp.broadviewnet.net 0% 5 5 41.92
42.67 43.94

On 10/16/06, Nate Kapi <natekapi at gmail.com> wrote:
> Does anyone know what happens if you try to have 5 concurrent outgoing
> channels with VoicePulse Connect? Does it give you an error message or a
> reorder or something? I'm worried about using them as my primary carrier
if
> this is the case.
>
> I noticed that they supposedly only allow 4 channels for free and then you
> have to pay $20 a month extra per channel. I'm guessing this is for
inbound
> and outbound channels. If you wanted to be able to have 8 concurrent
> channels then this could get costly. Too costly in my opinion. I
> mean....that seems like a LOT to me, when you can go with other providers
> who don't limit you to 4 channels, like Voxee, NuFone or SixTel, for
around
> the same price. I can understand the channel restrictions for inbound
calls,
> but not for outbound calls.
>
> VoicePulse, I know you read these lists! You should be able to provide us
> VoicePulse Connect users with more than 4 concurrent channels for free!
>
> _______________________________________________
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