[asterisk-biz] Does VoIP Really Work for Serious Business?

[Adam Moffett]

I tend to agree. VoIP to VoIP to VoIP is just a pain in the ass.  There 
will be lots of problems and no way to determine whose problem it is.  
Get T1's in your facility and terminate calls on them.

> VoIP is only as good as the network that it runs on. A lot of carriers 
> just resell the services of another reseller...too many middle men.  I 
> would suggest going straight to the Tier 1's ordering TDM facilities 
> and terminate on them. So...its voip from your customers to you and 
> you to TDM. This way you control most of the network but remember 
> public internet will always have issues.
>
> -Jon
>
>
>
> ----- Original Message ----- From: "Voip Xpress" <voipxpress at hotmail.com>
> To: <asterisk-biz at lists.digium.com>
> Sent: Tuesday, March 07, 2006 1:43 PM
> Subject: SPAM-LOW: [asterisk-biz] Does VoIP Really Work for Serious 
> Business?
>
>
>> Discussion...is VoIP really ready for serious business use.
>>
>> We have been installing Asterisk for customers for about a year now, 
>> and we are beginning to wonder if parts of VoIP are really ready for 
>> serious business.  Long Distance in particular is a problem.
>>
>> We use 3 LD providers, one a Tier 2 provider (ie buys from L3, Sprint 
>> etc) and a couple of  others lower down the food tree (that are often 
>> discussed on this message board).   We still find that almost all 
>> customers complain about dropped calls, echo, dead connections from 
>> time to time.  My guess is that maybe 75-90% of calls are connected 
>> with decent quality.  The rest are problems for various reasons, and 
>> customers are getting fed up with it.
>>
>> We have a primary carrier for each route based on quality and cost, 
>> and fallback to another carrier if the call cannot be connected, but 
>> we find invariably that carriers take calls and then dont connect them.
>>
>> We are at the point of stopping offering LD service.  We make a few 
>> c/min, but the customer disatisfaction is just not worth it.  People 
>> wont accept Skype quality 10-20% of the time.  There is still a good 
>> business case for customers to install VoIP within the enterprise, 
>> and for Off premise users, but to save a few c/min on LD is not worth 
>> the trouble.  We have considered connecting customers up directly to 
>> a carrier to cut out the connection through our own servers.
>>
>> We have also have mixed success with origination...busy signals, 
>> missed calls and have stopped taking new users.
>>
>> So...are we alone.  Is it possible to get VoIP LD to be as good as 
>> TDM 95% of the time, and if so how?  We dont have the time to try 
>> calls with every carrier to every area code every day!
>>
>> (and please, no responses from VoIPjet, Voxee, Junction, broadvoice 
>> etc etc saying how you are different.  We know that you all suck to 
>> varying degrees!)
>>
>> Help!  VoipXpress
>>
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