SPAM-LOW: [asterisk-biz] Does VoIP Really Work for Serious Business?

[Jon Weisman]

VoIP is only as good as the network that it runs on. A lot of carriers just 
resell the services of another reseller...too many middle men.  I would 
suggest going straight to the Tier 1's ordering TDM facilities and terminate 
on them. So...its voip from your customers to you and you to TDM. This way 
you control most of the network but remember public internet will always 
have issues.

-Jon



----- Original Message ----- 
From: "Voip Xpress" <voipxpress at hotmail.com>
To: <asterisk-biz at lists.digium.com>
Sent: Tuesday, March 07, 2006 1:43 PM
Subject: SPAM-LOW: [asterisk-biz] Does VoIP Really Work for Serious 
Business?


> Discussion...is VoIP really ready for serious business use.
>
> We have been installing Asterisk for customers for about a year now, and 
> we are beginning to wonder if parts of VoIP are really ready for serious 
> business.  Long Distance in particular is a problem.
>
> We use 3 LD providers, one a Tier 2 provider (ie buys from L3, Sprint etc) 
> and a couple of  others lower down the food tree (that are often discussed 
> on this message board).   We still find that almost all customers complain 
> about dropped calls, echo, dead connections from time to time.  My guess 
> is that maybe 75-90% of calls are connected with decent quality.  The rest 
> are problems for various reasons, and customers are getting fed up with 
> it.
>
> We have a primary carrier for each route based on quality and cost, and 
> fallback to another carrier if the call cannot be connected, but we find 
> invariably that carriers take calls and then dont connect them.
>
> We are at the point of stopping offering LD service.  We make a few c/min, 
> but the customer disatisfaction is just not worth it.  People wont accept 
> Skype quality 10-20% of the time.  There is still a good business case for 
> customers to install VoIP within the enterprise, and for Off premise 
> users, but to save a few c/min on LD is not worth the trouble.  We have 
> considered connecting customers up directly to a carrier to cut out the 
> connection through our own servers.
>
> We have also have mixed success with origination...busy signals, missed 
> calls and have stopped taking new users.
>
> So...are we alone.  Is it possible to get VoIP LD to be as good as TDM 95% 
> of the time, and if so how?  We dont have the time to try calls with every 
> carrier to every area code every day!
>
> (and please, no responses from VoIPjet, Voxee, Junction, broadvoice etc 
> etc saying how you are different.  We know that you all suck to varying 
> degrees!)
>
> Help!  VoipXpress
>
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