[asterisk-biz] Broadvoice

[Charles Vance]

Which provider are you using today?  BTW thanks for the heads up.


>From: Mark <mark at asteriskswitch.com>
>Reply-To: Commercial and Business-Oriented Asterisk 
>Discussion<asterisk-biz at lists.digium.com>
>To: Commercial and Business-Oriented Asterisk 
>Discussion<asterisk-biz at lists.digium.com>
>Subject: Re: [asterisk-biz] Broadvoice
>Date: Thu, 02 Mar 2006 22:01:42 -0600
>
>I had two old Broadvoice accounts that I had held on to to use as backup 
>BYOD Lite plans. I never used either of them much however when I did I 
>frequently found that most rural destinations in Mexico were unreachable.
>
>In January I tried to use one of the accounts and it did not work at all. 
>Tech support confirmed that the account was not working. They suggested 
>that I create a new account and cancel the old one, however that defeated 
>the purpose of holding on to the old account, and that was the phone number 
>that was attached to it. The account did not work still a couple of days 
>later so I cancelled it acording to the instructions on the web site, and 
>that the tech support person gave me. Only after the next billing (about 
>two weeks) did they cancel the account. They also said they could not 
>refund that charge for a non working account.I responded that they should 
>credit my other BYOD lite account with the difference or I would simply 
>cancel it as well. They agreed to credit my second account although never 
>did. In the following days ,my visa card was charged four times for on the 
>average about 9 dollars each time, in addition to the normal charges.  I 
>cancelled the remaining account after seeing this, they charged me again 
>before cancelling the second account and offered no refund. On they second 
>account they also tried to charge me a cancellation fee claiming that I had 
>their device, however all of my accounts were BYOD light with them, and 
>BYOD light is only available with a non Broadvoice supplied adapter. Not to 
>mention even with their device when an account is over a year old they 
>claim they do not charge that, but still tried!
>
>Broadvoice's billing (after cancelling) has been a nightmare. their tech 
>support sucks, and they continue charging me for cancelled accounts, goods 
>and services that they have not provided.I have tried to communicate with 
>them since the charges in January and calls to tech support or billing 
>frequently cut off and you have to start all over again. I am happy I will 
>not be dealing with Broadvoice, nor would I recommend them to anyone for 
>any purpose whatsoever.It reminds me of trying to cancel AOL years ago, 
>when they kept charging me. Also there are a fair amount of posts on 
>Voxilla.com and Broadbandreports.com about Broadvoice reniging on unlimited 
>plans, and going months back and charging the user excessively, however I 
>can not address that as I only had BYOD light plans.
>
>Mark de Leon
>
>
>Dovid Bender wrote:
>
>>Hi,
>>Does anyone know the status of Broadvoice. I am
>>thinking about using them again. I have not heard much
>>on the list and I am wondering if anyone is having
>>issues with them etc.
>>
>>Regards,
>>Dovid
>>
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