[asterisk-biz] Broadvoice

[Mark]

I had two old Broadvoice accounts that I had held on to to use as backup 
BYOD Lite plans. I never used either of them much however when I did I 
frequently found that most rural destinations in Mexico were unreachable.

In January I tried to use one of the accounts and it did not work at 
all. Tech support confirmed that the account was not working. They 
suggested that I create a new account and cancel the old one, however 
that defeated the purpose of holding on to the old account, and that was 
the phone number that was attached to it. The account did not work still 
a couple of days later so I cancelled it acording to the instructions on 
the web site, and that the tech support person gave me. Only after the 
next billing (about two weeks) did they cancel the account. They also 
said they could not refund that charge for a non working account.I 
responded that they should credit my other BYOD lite account with the 
difference or I would simply cancel it as well. They agreed to credit my 
second account although never did. In the following days ,my visa card 
was charged four times for on the average about 9 dollars each time, in 
addition to the normal charges.  I cancelled the remaining account after 
seeing this, they charged me again before cancelling the second account 
and offered no refund. On they second account they also tried to charge 
me a cancellation fee claiming that I had their device, however all of 
my accounts were BYOD light with them, and BYOD light is only available 
with a non Broadvoice supplied adapter. Not to mention even with their 
device when an account is over a year old they claim they do not charge 
that, but still tried!

Broadvoice's billing (after cancelling) has been a nightmare. their tech 
support sucks, and they continue charging me for cancelled accounts, 
goods and services that they have not provided.I have tried to 
communicate with them since the charges in January and calls to tech 
support or billing frequently cut off and you have to start all over 
again. I am happy I will not be dealing with Broadvoice, nor would I 
recommend them to anyone for any purpose whatsoever.It reminds me of 
trying to cancel AOL years ago, when they kept charging me. Also there 
are a fair amount of posts on Voxilla.com and Broadbandreports.com about 
Broadvoice reniging on unlimited plans, and going months back and 
charging the user excessively, however I can not address that as I only 
had BYOD light plans.

Mark de Leon


Dovid Bender wrote:

>Hi,
>Does anyone know the status of Broadvoice. I am
>thinking about using them again. I have not heard much
>on the list and I am wondering if anyone is having
>issues with them etc.
>
>Regards,
>Dovid
>
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