[asterisk-biz] $0.0090 US 48 Premium SIP Termination

[Vijay Shan]

Jean and rest of the list,

My humble apologies. As we do have a large number of call center clients,
our ASR for CC traffic and Normal traffic is very different. As a result I
mistakenly resorted to taking out the user cancelled and user busy out of
the equation and only considered calls that actually fail which was very
much less than 5%

My apologies to all. I completely understand your point of view.

Thank you for the feedback.

Kind regards,

Vijay


On 6/13/06, Jean-Michel Hiver <jhiver at ykoz.net> wrote:
>
> Vijay Shan a écrit :
>
> > Jean,
> >
> > Results do not take into account Busy or cancelled by caller, which
> > means less than 5% really fail.
>
> But that is _NOT_ how you're supposed to measure ASR by any kind of
> industry standard.
>
> As far as I'm aware, measuring ASR is simple: 100 * (Answered calls /
> Total call attempts).
>
> I'm saying this for you because when I see somebody announce an ASR of
> 95% it gives me the same feeling as when I see a "YOU HAVE WON
> $10,000,000" message in my mailbox: it can't be serious.
>
> Cheers,
> Jean-Michel.
>
> --
> Jean-Michel Hiver - http://ykoz.net/
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