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[Jean-Michel Hiver]

Vijay Shan a écrit :

> Jean,
>  
> Results do not take into account Busy or cancelled by caller, which 
> means less than 5% really fail.

But that is _NOT_ how you're supposed to measure ASR by any kind of 
industry standard.

As far as I'm aware, measuring ASR is simple: 100 * (Answered calls / 
Total call attempts).

I'm saying this for you because when I see somebody announce an ASR of 
95% it gives me the same feeling as when I see a "YOU HAVE WON 
$10,000,000" message in my mailbox: it can't be serious.

Cheers,
Jean-Michel.

-- 
Jean-Michel Hiver - http://ykoz.net/
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