[asterisk-biz] VoicePulse engaged in very dubious businesspractices

[bob murphy]

I just lost over $300.00 taking time to read this post.  Are we done yet?

On 6/2/06, Andrew A. Boettcher <techman at bitrix.net> wrote:
>
> Look what you started David!
>
> *smirk*
>
> All providers, regardless of industry, always erk off a customer here or
> there.  I just left Vonage and they made sure to confirm why I
> left...constantly incrementing cost and terrible customer service.
>
> Be very glad that they did refund your money quickly and move on.
>
> -Andy
>
> -----Original Message-----
> From: Andy Jefferson [mailto:greatvoip at gmail.com]
> Sent: Friday, June 02, 2006 3:01 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] VoicePulse engaged in very dubious
> businesspractices
>
> Voice Pulse , NuFone and others all use a common CLEC. I would expect
> Voice Pulse to go tits up next. The CLEC is the one to watch out for.
>
> On 6/1/06, David Pollak <dpp-asterisk at projectsinmotion.com> wrote:
> > I had pre-paid, thus I did not close my account because it had a
> > positive balance.  I explicitly turned off all auto-renew features.
> > That means that I explicitly revoked any rights granted to the
> > provider to charge my credit card, but they charged my card anyway.
> >
> > If there was a way to get a refund for pre-paid amounts, I would have
> > taken that route.  However, if I've pre-paid and made it explicit that
>
> > a provider does not have the authority to charge my credit card, then
> > there's no legal argument that the provider should be able to charge
> > my card.  If VoicePulse were a post-paid service or if I had used some
>
> > loophole in their billing system to rack up huge charges, they would
> > have a right to recoup the value of the services delivered.
> >
> > I've probably got more than $1,000 in prepaid services out to VoIP
> > providers.  That's my cash that they're using.  Sometimes things don't
>
> > work out the right way (e.g., VoicePulse's service problems, NuFone's
> > 800 number problems) but that's a risk that I take by prepaying with
> > small providers and I've got no hard feelings for the few dollars that
>
> > have gone to providers who ultimately haven't provided the bargained
> > for services.
> >
> > It's a whole different thing to not provide services that I've paid
> > for, go charge me for additional services that I did not authorize,
> > and then to argue that they have the right to charge my card.
> >
> > I'm not looking for sympathy.  I'm looking to warn the non-service
> > providers to avoid VoicePulse because of their business practices.
> > I'm also giving the service providers on this list information about
> > how one of their competitors treats customers.
> >
> >
> >
> > VoIP Dealer wrote:
> > > David,
> > >
> > > You probably don't realize that you are posting a complaint about
> > > something that has happened to 75% of the people that read this
> list...
> > > not because they are customers, but because they are PROVIDERS.
> > > Don't expect much sympathy when you left the account open and they
> > > continued to charge as expected.  If you don't tell your cable
> > > company you are moving, you OWE them money whether or not you live
> > > there anymore of if you "authorized" them.  You entered into a
> > > contract and are now complaining when they enforced the contract on
> you.
> > >
> > > In the end, VoicePulse did the "right thing" from YOUR point of
> > > view, gave you a refund and returned $41 that was rightfully theirs,
>
> > > so I don't see what your complaint is at all.  Try to even get one
> > > of these one-man shops on the phone for a refund and see what
> happens.
> > >
> > > --------------------------------------------------------------------
> > > ----
> > > Do you Yahoo!?
> > > Everyone is raving about the all-new Yahoo! Mail Beta.
> > > <http://us.rd.yahoo.com/evt=40791/*http://advision.webevents.yahoo.c
> > > om/handraisers>
> > >
> > >
> > >
> > > --------------------------------------------------------------------
> > > ----
> > >
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-- 
Bob Murphy
Principal

Liquitech

949-349-0218-Direct
949-349-0209-Fax

www.liquitech-usa.com
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