I just lost over $300.00 taking time to read this post. Are we done yet?<br><br>
<div><span class="gmail_quote">On 6/2/06, <b class="gmail_sendername">Andrew A. Boettcher</b> <<a href="mailto:techman@bitrix.net">techman@bitrix.net</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Look what you started David!<br><br>*smirk*<br><br>All providers, regardless of industry, always erk off a customer here or
<br>there. I just left Vonage and they made sure to confirm why I<br>left...constantly incrementing cost and terrible customer service.<br><br>Be very glad that they did refund your money quickly and move on.<br><br>-Andy
<br><br>-----Original Message-----<br>From: Andy Jefferson [mailto:<a href="mailto:greatvoip@gmail.com">greatvoip@gmail.com</a>]<br>Sent: Friday, June 02, 2006 3:01 PM<br>To: Commercial and Business-Oriented Asterisk Discussion
<br>Subject: Re: [asterisk-biz] VoicePulse engaged in very dubious<br>businesspractices<br><br>Voice Pulse , NuFone and others all use a common CLEC. I would expect<br>Voice Pulse to go tits up next. The CLEC is the one to watch out for.
<br><br>On 6/1/06, David Pollak <<a href="mailto:dpp-asterisk@projectsinmotion.com">dpp-asterisk@projectsinmotion.com</a>> wrote:<br>> I had pre-paid, thus I did not close my account because it had a<br>> positive balance. I explicitly turned off all auto-renew features.
<br>> That means that I explicitly revoked any rights granted to the<br>> provider to charge my credit card, but they charged my card anyway.<br>><br>> If there was a way to get a refund for pre-paid amounts, I would have
<br>> taken that route. However, if I've pre-paid and made it explicit that<br><br>> a provider does not have the authority to charge my credit card, then<br>> there's no legal argument that the provider should be able to charge
<br>> my card. If VoicePulse were a post-paid service or if I had used some<br><br>> loophole in their billing system to rack up huge charges, they would<br>> have a right to recoup the value of the services delivered.
<br>><br>> I've probably got more than $1,000 in prepaid services out to VoIP<br>> providers. That's my cash that they're using. Sometimes things don't<br><br>> work out the right way (e.g., VoicePulse's service problems, NuFone's
<br>> 800 number problems) but that's a risk that I take by prepaying with<br>> small providers and I've got no hard feelings for the few dollars that<br><br>> have gone to providers who ultimately haven't provided the bargained
<br>> for services.<br>><br>> It's a whole different thing to not provide services that I've paid<br>> for, go charge me for additional services that I did not authorize,<br>> and then to argue that they have the right to charge my card.
<br>><br>> I'm not looking for sympathy. I'm looking to warn the non-service<br>> providers to avoid VoicePulse because of their business practices.<br>> I'm also giving the service providers on this list information about
<br>> how one of their competitors treats customers.<br>><br>><br>><br>> VoIP Dealer wrote:<br>> > David,<br>> ><br>> > You probably don't realize that you are posting a complaint about<br>
> > something that has happened to 75% of the people that read this<br>list...<br>> > not because they are customers, but because they are PROVIDERS.<br>> > Don't expect much sympathy when you left the account open and they
<br>> > continued to charge as expected. If you don't tell your cable<br>> > company you are moving, you OWE them money whether or not you live<br>> > there anymore of if you "authorized" them. You entered into a
<br>> > contract and are now complaining when they enforced the contract on<br>you.<br>> ><br>> > In the end, VoicePulse did the "right thing" from YOUR point of<br>> > view, gave you a refund and returned $41 that was rightfully theirs,
<br><br>> > so I don't see what your complaint is at all. Try to even get one<br>> > of these one-man shops on the phone for a refund and see what<br>happens.<br>> ><br>> > --------------------------------------------------------------------
<br>> > ----<br>> > Do you Yahoo!?<br>> > Everyone is raving about the all-new Yahoo! Mail Beta.<br>> > <<a href="http://us.rd.yahoo.com/evt=40791/*http://advision.webevents.yahoo.c">http://us.rd.yahoo.com/evt=40791/*http://advision.webevents.yahoo.c
</a><br>> > om/handraisers><br>> ><br>> ><br>> ><br>> > --------------------------------------------------------------------<br>> > ----<br>> ><br>> > _______________________________________________
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</a><br></blockquote></div><br><br clear="all"><br>-- <br>Bob Murphy<br>Principal<br><br>Liquitech<br><br>949-349-0218-Direct<br>949-349-0209-Fax<br><br><a href="http://www.liquitech-usa.com">www.liquitech-usa.com</a>