[asterisk-biz] VoicePulse engaged in very dubious businesspractices

[Andrew A. Boettcher]

Look what you started David!

*smirk*

All providers, regardless of industry, always erk off a customer here or
there.  I just left Vonage and they made sure to confirm why I
left...constantly incrementing cost and terrible customer service.

Be very glad that they did refund your money quickly and move on.

-Andy 

-----Original Message-----
From: Andy Jefferson [mailto:greatvoip at gmail.com] 
Sent: Friday, June 02, 2006 3:01 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] VoicePulse engaged in very dubious
businesspractices

Voice Pulse , NuFone and others all use a common CLEC. I would expect
Voice Pulse to go tits up next. The CLEC is the one to watch out for.

On 6/1/06, David Pollak <dpp-asterisk at projectsinmotion.com> wrote:
> I had pre-paid, thus I did not close my account because it had a 
> positive balance.  I explicitly turned off all auto-renew features.
> That means that I explicitly revoked any rights granted to the 
> provider to charge my credit card, but they charged my card anyway.
>
> If there was a way to get a refund for pre-paid amounts, I would have 
> taken that route.  However, if I've pre-paid and made it explicit that

> a provider does not have the authority to charge my credit card, then 
> there's no legal argument that the provider should be able to charge 
> my card.  If VoicePulse were a post-paid service or if I had used some

> loophole in their billing system to rack up huge charges, they would 
> have a right to recoup the value of the services delivered.
>
> I've probably got more than $1,000 in prepaid services out to VoIP 
> providers.  That's my cash that they're using.  Sometimes things don't

> work out the right way (e.g., VoicePulse's service problems, NuFone's 
> 800 number problems) but that's a risk that I take by prepaying with 
> small providers and I've got no hard feelings for the few dollars that

> have gone to providers who ultimately haven't provided the bargained 
> for services.
>
> It's a whole different thing to not provide services that I've paid 
> for, go charge me for additional services that I did not authorize, 
> and then to argue that they have the right to charge my card.
>
> I'm not looking for sympathy.  I'm looking to warn the non-service 
> providers to avoid VoicePulse because of their business practices.  
> I'm also giving the service providers on this list information about 
> how one of their competitors treats customers.
>
>
>
> VoIP Dealer wrote:
> > David,
> >
> > You probably don't realize that you are posting a complaint about 
> > something that has happened to 75% of the people that read this
list...
> > not because they are customers, but because they are PROVIDERS.  
> > Don't expect much sympathy when you left the account open and they 
> > continued to charge as expected.  If you don't tell your cable 
> > company you are moving, you OWE them money whether or not you live 
> > there anymore of if you "authorized" them.  You entered into a 
> > contract and are now complaining when they enforced the contract on
you.
> >
> > In the end, VoicePulse did the "right thing" from YOUR point of 
> > view, gave you a refund and returned $41 that was rightfully theirs,

> > so I don't see what your complaint is at all.  Try to even get one 
> > of these one-man shops on the phone for a refund and see what
happens.
> >
> > --------------------------------------------------------------------
> > ----
> > Do you Yahoo!?
> > Everyone is raving about the all-new Yahoo! Mail Beta.
> > <http://us.rd.yahoo.com/evt=40791/*http://advision.webevents.yahoo.c
> > om/handraisers>
> >
> >
> >
> > --------------------------------------------------------------------
> > ----
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > asterisk-biz mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-biz
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-biz