[asterisk-biz] RMA - Who should pay for the shipping?

[C F]

I have had to deal with a lot of RMAs in the past as an *end user* the
only time shipping was paid for by the seller/reseller is when I had a
service agreement, but never for just a plain RMA under warranty.
Tell your customer to find another supplier that pays for shipping
without a service agreement and then you will do the same. Of course
if the customer is worth to you more than the $8 just swallow it.


On 6/1/06, Ron hotmail <xsdcpk at hotmail.com> wrote:
> In most cases it goes like this,
>
> who ever has the product, pays to get it to the next person in the chain.
>
> your customer pays shipping (if any to get it to you) you in turn pay
> shipping to get it to the distributor, and in turn they pay to get it to the
> manufacturer.  The reverse direction works the same way, manufacturer pays
> to distributer pays to reselller pays to end user
>
> or in the case of the end user dropping the product off to you and picking
> it up, he's out of pocket his time (not shipping charges)
>
> this way you preserve your 'food chain'  or wall between your customer and
> your supplier.
>
> cheers
>
>
> ----- Original Message -----
> From: "Andrew Latham" <lathama at gmail.com>
> To: "Commercial and Business-Oriented Asterisk Discussion"
> <asterisk-biz at lists.digium.com>
> Sent: Thursday, June 01, 2006 1:56 PM
> Subject: Re: [asterisk-biz] RMA - Who should pay for the shipping?
>
>
> > You should eat the cost, over time you will learn to order extra
> > phones on the markup so that you can support the client.  This is biz
> > 101.
> >
> >
> >
> >
> > On 6/1/06, Mike Fedyk <mfedyk at mikefedyk.com> wrote:
> >> Hi,
> >>
> >> Let me preface this with a note that I am new to the reseller business,
> >> so I am not familiar with established norms, hence this message (and why
> >> I am leaving out the name of the vendor).
> >>
> >> I setup a reseller account with a vendor (and passed on the savings to
> >> the client) and ordered 9 spa-841 phones for a client and one of them
> >> didn't work properly (two numbers registered when one key was pressed).
> >>
> >> Now I need to RMA the phone.  The vendor says they will pay for shipping
> >> of another phone to me, but not for the shipping of the phone to them.
> >> This did not seem unreasonable to me, but my client is complaining they
> >> have to pay for any shipping at all.  And they want to talk to the
> >> vendor, which I don't feel comfortable doing since I am in a reseller
> >> relationship with them.
> >>
> >> So what should I do?  Try to get the vendor to pay for shipping both
> >> ways for a phone that didn't work or realize I have a cheap client, eat
> >> the cost of shipping and bill them for the time?
> >>
> >> Thanks in advance for any advice.
> >>
> >> Mike
> >> _______________________________________________
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> >
> >
> > --
> > ---
> > Andrew Latham - AKA: LATHAMA (lay-th-ham-eh)
> > lathama at lathama.com - lathama at gmail.com
> > If any of the above are down we have bigger problems than my email!
> > Hind sight is most always 20/20 or better.
> > ---
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