[asterisk-biz] RMA - Who should pay for the shipping?

[Ron hotmail]

In most cases it goes like this,

who ever has the product, pays to get it to the next person in the chain.

your customer pays shipping (if any to get it to you) you in turn pay 
shipping to get it to the distributor, and in turn they pay to get it to the 
manufacturer.  The reverse direction works the same way, manufacturer pays 
to distributer pays to reselller pays to end user

or in the case of the end user dropping the product off to you and picking 
it up, he's out of pocket his time (not shipping charges)

this way you preserve your 'food chain'  or wall between your customer and 
your supplier.

cheers


----- Original Message ----- 
From: "Andrew Latham" <lathama at gmail.com>
To: "Commercial and Business-Oriented Asterisk Discussion" 
<asterisk-biz at lists.digium.com>
Sent: Thursday, June 01, 2006 1:56 PM
Subject: Re: [asterisk-biz] RMA - Who should pay for the shipping?


> You should eat the cost, over time you will learn to order extra
> phones on the markup so that you can support the client.  This is biz
> 101.
>
>
>
>
> On 6/1/06, Mike Fedyk <mfedyk at mikefedyk.com> wrote:
>> Hi,
>>
>> Let me preface this with a note that I am new to the reseller business,
>> so I am not familiar with established norms, hence this message (and why
>> I am leaving out the name of the vendor).
>>
>> I setup a reseller account with a vendor (and passed on the savings to
>> the client) and ordered 9 spa-841 phones for a client and one of them
>> didn't work properly (two numbers registered when one key was pressed).
>>
>> Now I need to RMA the phone.  The vendor says they will pay for shipping
>> of another phone to me, but not for the shipping of the phone to them.
>> This did not seem unreasonable to me, but my client is complaining they
>> have to pay for any shipping at all.  And they want to talk to the
>> vendor, which I don't feel comfortable doing since I am in a reseller
>> relationship with them.
>>
>> So what should I do?  Try to get the vendor to pay for shipping both
>> ways for a phone that didn't work or realize I have a cheap client, eat
>> the cost of shipping and bill them for the time?
>>
>> Thanks in advance for any advice.
>>
>> Mike
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>
>
> -- 
> ---
> Andrew Latham - AKA: LATHAMA (lay-th-ham-eh)
> lathama at lathama.com - lathama at gmail.com
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