[asterisk-biz] RMA - Who should pay for the shipping?

[Andrew Kohlsmith]

On Thursday 01 June 2006 13:32, Mike Fedyk wrote:
> Now I need to RMA the phone.  The vendor says they will pay for shipping
> of another phone to me, but not for the shipping of the phone to them.
> This did not seem unreasonable to me, but my client is complaining they
> have to pay for any shipping at all.  And they want to talk to the
> vendor, which I don't feel comfortable doing since I am in a reseller
> relationship with them.

In our industry it is pretty typical for the end user to pay one way and the 
manufacturer to pay the other.  We're not a reseller though, we're a 
manufacturer.

I'm not sure how it should work with resellers. 

-A.