[asterisk-biz] RMA - Who should pay for the shipping?

[Andrew Latham]

You should eat the cost, over time you will learn to order extra
phones on the markup so that you can support the client.  This is biz
101.




On 6/1/06, Mike Fedyk <mfedyk at mikefedyk.com> wrote:
> Hi,
>
> Let me preface this with a note that I am new to the reseller business,
> so I am not familiar with established norms, hence this message (and why
> I am leaving out the name of the vendor).
>
> I setup a reseller account with a vendor (and passed on the savings to
> the client) and ordered 9 spa-841 phones for a client and one of them
> didn't work properly (two numbers registered when one key was pressed).
>
> Now I need to RMA the phone.  The vendor says they will pay for shipping
> of another phone to me, but not for the shipping of the phone to them.
> This did not seem unreasonable to me, but my client is complaining they
> have to pay for any shipping at all.  And they want to talk to the
> vendor, which I don't feel comfortable doing since I am in a reseller
> relationship with them.
>
> So what should I do?  Try to get the vendor to pay for shipping both
> ways for a phone that didn't work or realize I have a cheap client, eat
> the cost of shipping and bill them for the time?
>
> Thanks in advance for any advice.
>
> Mike
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Andrew Latham - AKA: LATHAMA (lay-th-ham-eh)
lathama at lathama.com - lathama at gmail.com
If any of the above are down we have bigger problems than my email!
Hind sight is most always 20/20 or better.
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