[asterisk-biz] I am a prisoner of vonage

[Aaron Daniel]

I'm with you on this one.  I called and they had my line disconnected 
and such literally immediately, no problems. *shrugs* guess some people 
just get the wrong end of the stick

Aaron

Bill Michaelson wrote:
> I don't recall having this problem when I turned off my Vonage more 
> than a year ago.  Perhaps my credit card expired at just the right 
> time.  There are a few other companies I will never go back to because 
> of such experiences, however.  In one case, the issue was finally 
> resolved when I sent registered mail to the corporate headquarters.  
> It was a public company, so I obtained the address from their 10-K.
>
>
> asterisk_help at iwishi.nu wrote:
>
>> On Wed, 18 Jan 2006, Paul wrote:
>>
>>> 12 days now. 3 times they have promised to escalate my cancellation
>>> request. They say that it can only be done by having someone from that
>>> department call me to confirm that I really wish to cancel. 3 messages
>>> entered via web portal produce a web page that says the message is
>>> accepted but not even one automated acknowledgement email(and yes - the
>>> address I use with them bypasses virus/spam filtering).
>>>
>>> But in spite of all this their billing system is functioning well and
>>> attempting to charge me for another month of service.
>>>
>>> The account was active about 18 months so there are no 1-year 
>>> commitment
>>> issues involved here.
>>>
>>> I would strongly advise people to steer clear of vonage or any company
>>> that operates in such a fashion. You do not want to furnish credit card
>>> numbers to companies of this type.
>>
>>
>> I had the same experience! Two years ago already. I even had to fight 
>> with them for the two extra months they continued charging me. Fact 
>> is I never got the money back, I just gave in. Hours and hours wasted 
>> trying to cancel their services.
>>
>>
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