[asterisk-biz] I am a prisoner of vonage

[Bill Michaelson]

I don't recall having this problem when I turned off my Vonage more than 
a year ago.  Perhaps my credit card expired at just the right time.  
There are a few other companies I will never go back to because of such 
experiences, however.  In one case, the issue was finally resolved when 
I sent registered mail to the corporate headquarters.  It was a public 
company, so I obtained the address from their 10-K.


asterisk_help at iwishi.nu wrote:

> On Wed, 18 Jan 2006, Paul wrote:
>
>> 12 days now. 3 times they have promised to escalate my cancellation
>> request. They say that it can only be done by having someone from that
>> department call me to confirm that I really wish to cancel. 3 messages
>> entered via web portal produce a web page that says the message is
>> accepted but not even one automated acknowledgement email(and yes - the
>> address I use with them bypasses virus/spam filtering).
>>
>> But in spite of all this their billing system is functioning well and
>> attempting to charge me for another month of service.
>>
>> The account was active about 18 months so there are no 1-year commitment
>> issues involved here.
>>
>> I would strongly advise people to steer clear of vonage or any company
>> that operates in such a fashion. You do not want to furnish credit card
>> numbers to companies of this type.
>
>
> I had the same experience! Two years ago already. I even had to fight 
> with them for the two extra months they continued charging me. Fact is 
> I never got the money back, I just gave in. Hours and hours wasted 
> trying to cancel their services.
>
>
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