[asterisk-biz] I am a prisoner of vonage

[Paul]

The thing about this that is most flagrant is that they don't require a
confirmation call from a real person in order to open an account and
start billing them. This is where consumer protection arms of state AG
offices need to get agressive. They need to kick some ass. It is pure BS
when companies will establish service without a live call but make it so
hard to leave.

If I operated this way, I would quickly lose my ability to take credit
cards. I guess they assume that big companies don't abuse the privileges.

Nathan C. Smith wrote:

>Sounds like they hired somebody from AOL to lead that department.
>
>Also sounds ripe for a class action suit. ;)
>
>-----Original Message-----
>From: Paul [mailto:ast2005 at 9ux.com] 
>Sent: Wednesday, January 18, 2006 9:12 AM
>To: Commercial and Business-Oriented Asterisk Discussion
>Subject: [asterisk-biz] I am a prisoner of vonage
>
>
>12 days now. 3 times they have promised to escalate my cancellation request.
>They say that it can only be done by having someone from that department
>call me to confirm that I really wish to cancel. 3 messages entered via web
>portal produce a web page that says the message is accepted but not even one
>automated acknowledgement email(and yes - the address I use with them
>bypasses virus/spam filtering).
>
>But in spite of all this their billing system is functioning well and
>attempting to charge me for another month of service.
>
>The account was active about 18 months so there are no 1-year commitment
>issues involved here.
>
>
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