[asterisk-biz] I am a prisoner of vonage

[Nathan C. Smith]

Sounds like they hired somebody from AOL to lead that department.

Also sounds ripe for a class action suit. ;)

-----Original Message-----
From: Paul [mailto:ast2005 at 9ux.com] 
Sent: Wednesday, January 18, 2006 9:12 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] I am a prisoner of vonage


12 days now. 3 times they have promised to escalate my cancellation request.
They say that it can only be done by having someone from that department
call me to confirm that I really wish to cancel. 3 messages entered via web
portal produce a web page that says the message is accepted but not even one
automated acknowledgement email(and yes - the address I use with them
bypasses virus/spam filtering).

But in spite of all this their billing system is functioning well and
attempting to charge me for another month of service.

The account was active about 18 months so there are no 1-year commitment
issues involved here.