[asterisk-biz] I am a prisoner of vonage

[asterisk_help at iwishi.nu]

On Wed, 18 Jan 2006, Paul wrote:
> 12 days now. 3 times they have promised to escalate my cancellation
> request. They say that it can only be done by having someone from that
> department call me to confirm that I really wish to cancel. 3 messages
> entered via web portal produce a web page that says the message is
> accepted but not even one automated acknowledgement email(and yes - the
> address I use with them bypasses virus/spam filtering).
>
> But in spite of all this their billing system is functioning well and
> attempting to charge me for another month of service.
>
> The account was active about 18 months so there are no 1-year commitment
> issues involved here.
>
> I would strongly advise people to steer clear of vonage or any company
> that operates in such a fashion. You do not want to furnish credit card
> numbers to companies of this type.

I had the same experience! Two years ago already. I even had to fight with 
them for the two extra months they continued charging me. Fact is I never 
got the money back, I just gave in. Hours and hours wasted trying to 
cancel their services.