[asterisk-biz] Web based Help Desk

[Hermann Wecke]

Andrew Joakimsen wrote:
> Does anyone know of a system that will allows us to accept tickets as 
> email from the customer, and also allows our CSRs to input calls and 
> then send the customer an email when the issue is updated?

Unless I'm missing something, every system does.
There is also a module for RT which allows the user to open a ticket 
from PSTN (or voip). The voicemail is attached to the ticket, the number 
for this new ticket is read back to the user.