[asterisk-biz] Web based Help Desk

[Hermann Wecke]

Moshe Maeir wrote:
> Can anyone recommend a Web based Help Desk

Request Tracker: http://www.bestpractical.com/rt/
OTRS: http://otrs.org/
DCL: http://dcl.sourceforge.net/
Cerberus: http://www.cerberusweb.com/

I prefer the first one, RT. Very powerful, but very tricky to install. 
OTRS is the second best. DCL is good, but development group isn't as 
active as RT or OTRS. Cerberus is free for one email (ie: 
support at mydomain.blahblah), and is also a good candidate. The problem 
with Cerberus is that sometimes the email gateway won't work in your 
installation. Just don't know why. I gave up after trying every possible 
fix - none worked on a FreeBSD.

Google search for "web help desk customer service" returned several 
links and sponsored links also.