[asterisk-biz] Web based Help Desk

[Nick Brown Inticon]

Cerberus does.

On Sun, 27 Aug 2006 19:18:04 -0400, "Andrew Joakimsen" <joakimsen at gmail.com> wrote:
> Does anyone know of a system that will allows us to accept tickets as email
> from the customer, and also allows our CSRs to input calls and then send
> the
> customer an email when the issue is updated?
> 
> On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
>>
>> what was the one with all in one.. SIP callback + email ticket + live
>> help..
>>
>> had a weird name.. like ziki zaka our something..
>>
>>
>>
>> Mitul Limbani wrote:
>> > Hi Moshe,
>> >
>> > You might want to have a look at this open source web ticketing system
>> > : http://www.osticket.com its pretty neat and clean code.
>> >
>> > It shall beat all the commercial ones, if you are looking at live
>> > support kind of mechanism, then i would seriously recommend :
>> > http://livehelp.zdziarski.com/
>> >
>> > It beats all the commercial vendors and what more its OpenSource !
>> >
>> > http://livehelp.zdziarski.com/matrix.html
>> >
>> > Made by the genius who also happens to write D-SPAM, the most complete
>> > anti-spam mail system.
>> >
>> > If you wish to deploy any of the above, do let me know, we can provide
>> > you help with both of the systems.
>> >
>> >
>> > Thanks & Regards,
>> > Mitul Limbani,
>> > Founder & CEO,
>> > Enterux Solutions,
>> > The Enterprise Linux Company (TM),
>> > www.enterux.com
>> >
>> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>> >
>> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
>> good.
>> >> It's ASP based with a monthly charge, but the fee isn't too bad and
>> >> it has
>> >> an excellent feature set.
>> >>
>> >> -brandon
>> >>
>> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form.
> Just
>> a
>> >> satisfied customer.
>> >>
>> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
>> >>>
>> >>> Can anyone recommend a Web based Help Desk, which we want to install
>> on
>> >>> our website - so customers can enter support requests and then we
>> >>> can distribute and track them?
>> >>> Thanks
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> _______________________________________________
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>> >>>
>> >>
>> >>
>> >>
>> >> --
>> >> Brandon Galbraith
>> >> Email: brandon.galbraith at gmail.com
>> >> AIM: brandong00
>> >> Voice: 630.400.6992
>> >> "A true pirate starts drinking before the sun hits the yard-arm.
>> Yarrrr.
>> >> --thelost"
>> >>
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>> >
>>
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> 
>