[Asterisk-biz] Serious Problem with SNOM Attendant phones - NeedHelp

[Dean Collins]

Polycom have an attendant phone, not sure how large it can expand to but
I've seen a 3 car photo of one.

 

Cheers,

Dean

 

 

 

________________________________

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of
asterisk at sipspain.com
Sent: Wednesday, 28 September 2005 8:47 AM
To: asterisk-biz at lists.digium.com
Cc: igil at itranser.com; ESanchez at ITRANSER.COM; aherranz at itranser.com
Subject: [Asterisk-biz] Serious Problem with SNOM Attendant phones -
NeedHelp
Importance: High

 


Hi, 

One of my biggest customer, with more than 300 hundred persons using
asterisk, is having bing problems with the SNOM phones used at the
operator position (Attendant Console). We currently have 3 operator
attending incoming calls and bypassing them to the rest of the company. 

We did not find any alternative for SNOM to use as Attendant Console
(phone for the operator). We need Operators to have a keypad where the
could observe the most important extensions of the office, and be able
to transfer a call very fast (just pressing a button). 

Recently, SNOM released a new model. The SNOM-360 phone, that was ideal
for that.  However, it only supports one keypad (around 30 extensions),
althought previous models were able to support several of them. SNOM
tolds us they are working on this, but they would not have a solution
until end of the year (at least). We had pay in advance for the models a
lot of time ago, but it seems there is a lot of problems with SNOM
stock, and they did not got units to server us. Finally, and due a hard
preassure, SNOM sent us directly 3 used phones they got in their lab. We
received the password of only 2 of them. 

A week after being in production, we started with a lot of problems with
them. Such as phones reboot themselfes each 10 minutes. We tryed to
upload a more recent firmware, but one of them got broken.  We have NOW
in production just on phone, that still reboots each 10 minutes.
Problem is on the SNOM phone, since with all the phones we have
connected to Asterisk everything goes ok. 

Customer is unable to attend all theirs calls, and is really upset.  I
need to react very fast. 

Trying to anticipate to this, one of our developers did a program for
the Operator. That program used the Asterisk Manager API of asterisk in
order to check events, and allow the operator to use a program to chek
extension status and forward the call to any extension very fast.
However, it seems that Asterisk becomes unstable when has a lot of
traffic and your are using one of those programas, and having that
program installed caused a lot of crashes (we think Asterisk Manager API
is not very stable, so far).  We do not like FOP because it is
complicated to use for an untrained operator, that could easily lost
calls, and do incorrect operations. We need a more powerfull software
for this. 

I saw that 3COM has also attendace phones with a lot of extensions, but
they do not distribute yet that phone on Europe.  I need a very fast and
urgent solution for my operators, and have a phone for them asap. 

Could any one, please, suggest me any solution ? Any one could serve me
really fast a Attendance Phone, with a lot of extensions, for using on
Asterisk to deal with this problem? (please, no more SNOMs, customer
does not want further to see them). 

Since this problem is really urgent I will appreciate if any one having
any proposal could contact directly with me at andres at europesip.com.
Any suggestions of specific phones with keypads (to be used as
Attendance Phones) or programs we could use for the operator, will help
a lot. 

kind Regards, 

Andres 



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