<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"
downloadurl="http://www.5iantlavalamp.com/"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:sans-serif;
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Polycom have an attendant phone, not sure
how large it can expand to but I’ve seen a 3 car photo of one.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cheers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Dean<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>asterisk@sipspain.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, 28 September 2005
8:47 AM<br>
<b><span style='font-weight:bold'>To:</span></b> asterisk-biz@lists.digium.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> igil@itranser.com;
ESanchez@ITRANSER.COM; aherranz@itranser.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Asterisk-biz] Serious
Problem with SNOM Attendant phones - NeedHelp<br>
<b><span style='font-weight:bold'>Importance:</span></b> High</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
</span></font><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'>Hi,</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>One
of my biggest customer, with more than 300 hundred persons using asterisk, is
having bing problems with the SNOM phones used at the operator position
(Attendant Console). We currently have 3 operator attending incoming calls and
bypassing them to the rest of the company.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>We
did not find any alternative for SNOM to use as Attendant Console (phone for
the operator). We need Operators to have a keypad where the could observe the
most important extensions of the office, and be able to transfer a call very
fast (just pressing a button).</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Recently,
SNOM released a new model. The SNOM-360 phone, that was ideal for that. However,
it only supports one keypad (around 30 extensions), althought previous models
were able to support several of them. SNOM tolds us they are working on this,
but they would not have a solution until end of the year (at least). We had pay
in advance for the models a lot of time ago, but it seems there is a lot of
problems with SNOM stock, and they did not got units to server us. Finally, and
due a hard preassure, SNOM sent us directly 3 used phones they got in their
lab. We received the password of only 2 of them.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>A
week after being in production, we started with a lot of problems with them.
Such as phones reboot themselfes each 10 minutes. We tryed to upload a more
recent firmware, but one of them got broken. We have NOW in production
just on phone, that still reboots each 10 minutes. Problem is on the SNOM
phone, since with all the phones we have connected to Asterisk everything goes
ok.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Customer
is unable to attend all theirs calls, and is really upset. I need to
react very fast.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Trying
to anticipate to this, one of our developers did a program for the Operator.
That program used the Asterisk Manager API of asterisk in order to check
events, and allow the operator to use a program to chek extension status and
forward the call to any extension very fast. However, it seems that Asterisk
becomes unstable when has a lot of traffic and your are using one of those programas,
and having that program installed caused a lot of crashes (we think Asterisk
Manager API is not very stable, so far). We do not like FOP because it is
complicated to use for an untrained operator, that could easily lost calls, and
do incorrect operations. We need a more powerfull software for this.</span></font>
<br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>I
saw that 3COM has also attendace phones with a lot of extensions, but they do
not distribute yet that phone on <st1:place w:st="on">Europe</st1:place>. I
need a very fast and urgent solution for my operators, and have a phone for them
asap.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Could
any one, please, suggest me any solution ? Any one could serve me really fast a
Attendance Phone, with a lot of extensions, for using on Asterisk to deal with
this problem? (please, no more SNOMs, customer does not want further to see them).</span></font>
<br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Since
this problem is really urgent I will appreciate if any one having any proposal
could contact directly with me at andres at europesip.com. Any suggestions of
specific phones with keypads (to be used as Attendance Phones) or programs we
could use for the operator, will help a lot.</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>kind
Regards,</span></font> <br>
<br>
<font size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>Andres</span></font>
<br>
<br>
<o:p></o:p></p>
</div>
</div>
</body>
</html>