[Asterisk-biz] Serious Problem with SNOM Attendant phones - Need Help

[C F]

The problem you had with the OP is a know problem (search the wiki)
when used over the network, therfore a good program that uses the
manager app will always use a proxy so that it doesn't communicate
with asterisk over the network. FOP does it this way, and therefore
does'nt have the problem of crashing asterisk.

On 9/28/05, asterisk at sipspain.com <asterisk at sipspain.com> wrote:
>
> Hi,
>
> One of my biggest customer, with more than 300 hundred persons using
> asterisk, is having bing problems with the SNOM phones used at the operator
> position (Attendant Console). We currently have 3 operator attending
> incoming calls and bypassing them to the rest of the company.
>
> We did not find any alternative for SNOM to use as Attendant Console (phone
> for the operator). We need Operators to have a keypad where the could
> observe the most important extensions of the office, and be able to transfer
> a call very fast (just pressing a button).
>
> Recently, SNOM released a new model. The SNOM-360 phone, that was ideal for
> that.  However, it only supports one keypad (around 30 extensions),
> althought previous models were able to support several of them. SNOM tolds
> us they are working on this, but they would not have a solution until end of
> the year (at least). We had pay in advance for the models a lot of time ago,
> but it seems there is a lot of problems with SNOM stock, and they did not
> got units to server us. Finally, and due a hard preassure, SNOM sent us
> directly 3 used phones they got in their lab. We received the password of
> only 2 of them.
>
> A week after being in production, we started with a lot of problems with
> them. Such as phones reboot themselfes each 10 minutes. We tryed to upload a
> more recent firmware, but one of them got broken.  We have NOW in production
> just on phone, that still reboots each 10 minutes.  Problem is on the SNOM
> phone, since with all the phones we have connected to Asterisk everything
> goes ok.
>
> Customer is unable to attend all theirs calls, and is really upset.  I need
> to react very fast.
>
> Trying to anticipate to this, one of our developers did a program for the
> Operator. That program used the Asterisk Manager API of asterisk in order to
> check events, and allow the operator to use a program to chek extension
> status and forward the call to any extension very fast. However, it seems
> that Asterisk becomes unstable when has a lot of traffic and your are using
> one of those programas, and having that program installed caused a lot of
> crashes (we think Asterisk Manager API is not very stable, so far).  We do
> not like FOP because it is complicated to use for an untrained operator,
> that could easily lost calls, and do incorrect operations. We need a more
> powerfull software for this.
>
> I saw that 3COM has also attendace phones with a lot of extensions, but they
> do not distribute yet that phone on Europe.  I need a very fast and urgent
> solution for my operators, and have a phone for them asap.
>
> Could any one, please, suggest me any solution ? Any one could serve me
> really fast a Attendance Phone, with a lot of extensions, for using on
> Asterisk to deal with this problem? (please, no more SNOMs, customer does
> not want further to see them).
>
> Since this problem is really urgent I will appreciate if any one having any
> proposal could contact directly with me at andres at europesip.com. Any
> suggestions of specific phones with keypads (to be used as Attendance
> Phones) or programs we could use for the operator, will help a lot.
>
> kind Regards,
>
> Andres
>
>
>
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