[Asterisk-biz] some things that really suck in customer support

[Bill Michaelson]

Good point.  It's nice (and efficient) to be able to resolve problems 
simply and directly.  But the screening problem is legitimate and real 
when there is any substantial volume.

Andrew Kohlsmith wrote:

>On Monday 07 November 2005 00:00, Steve Totaro wrote:
>  
>
>>Simple agent scripts could quickly determine escalation.  Stop thinking
>>bush league and maybe you can play in the majors one day.
>>    
>>
>
>Actually I am VERY happy that Nufone doesn't employ that kind of bullshit.  
>There is nothing worse than slogging through 30 minutes of assinine questions 
>when you have technical skill.
>
>-A.
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