[Asterisk-biz] some things that really suck in customer support

[Jeremy McNamara]

Steve Totaro wrote:

>Automated website that generates configs might help there.  Anyways, 30-40
>min is nothing in a typical sales process.
>  
>


We do one better and provide exact configuration directives emailed to 
the customer upon sign up.





>You are working to defend your lousy customer service on a Sunday.  An ounce
>of prevention is worth a pound of cure.  
>


No, I am defending myself from your 2 year old, unfounded, slanderous 
comments. 




>Gaining a new customer is alot
>harder than keeping an existing one.  Guess these are business lessons that
>you have never learned.
>  
>



Given our current production (crap) website, we are doing quite well.   






Jeremy McNamara