[Asterisk-biz] some things that really suck in customer support

[Steve Totaro]

> On Monday 07 November 2005 00:00, Steve Totaro wrote:
> > Simple agent scripts could quickly determine escalation.  Stop thinking
> > bush league and maybe you can play in the majors one day.
>
> Actually I am VERY happy that Nufone doesn't employ that kind of bullshit.
> There is nothing worse than slogging through 30 minutes of assinine
questions
> when you have technical skill.
>

Ever call 3com for tech support?  You get an opperator that will ask
questions and then get a call back from the appropriate division.  It works
very well.  Much better than a dropped call, lmao...