[Asterisk-biz] some things that really suck in customer support

[Jeremy McNamara]

Steve Totaro wrote:

>I did and you gloated that since my email addess had changed since
>registration and becaue I paid via PayPal in your early days, I would never
>get my refund for services not used.
>
>Besides, it took about six emails to even get a response over the course of
>a month and a half.  All I wanted was to change my password for security
>reasons.  This is what prompted the request for a refund at which point you
>ripped me off.
>  
>


So we ripped you off by us making an attempt at being secure with those 
kinds of changes?  Provide us with some way to verify you are the 
legitimate account holder and you will get your money.  


Jeremy McNamara