[Asterisk-biz] some things that really suck in customer support

[Paul]

Herman Webley wrote:

>On Sun, 2005-11-06 at 17:32 -0500, alex at pilosoft.com wrote:
>  
>
>>>Maybe you should trademark the slogan "The customer is always wrong"
>>>      
>>>
>>In defense of Jeremy, an interesting observation is that there's an idiot
>>on at least one end of a support call, in 99.9% cases. Those of us who
>>have been supporting users will attest to that.
>>
>>-alex
>>    
>>
>
>And the idiot is always the person on the _other_ end!
>
>  
>
When the phone system only says "No one is available to take your call. 
Goodbye." it's clear which end has the biggest idiot.