[Asterisk-biz] some things that really suck in customer support

[Herman Webley]

On Sun, 2005-11-06 at 17:32 -0500, alex at pilosoft.com wrote:
> > Maybe you should trademark the slogan "The customer is always wrong"
> In defense of Jeremy, an interesting observation is that there's an idiot
> on at least one end of a support call, in 99.9% cases. Those of us who
> have been supporting users will attest to that.
> 
> -alex

And the idiot is always the person on the _other_ end!

-Herman