[Asterisk-biz] ITSP Rant

[Mike Benoit]

Again, this thread isn't about the internet being the issue. The VOIP
companies are the issue, NOT the internet in most cases that I have run
across. 

I don't even want "enterprise class" service from my VOIP company, I
just want things to work consistently as advertised, and for them to
actually reply to my support tickets intelligently and promptly.

The internet has nothing to do with incoming calls to your DID getting
"dead air", random busy signals on outgoing calls, support tickets not
getting replies, no ringback, CID not working, and provisioning taking
3x longer then you were originally quoted.


On Wed, 2005-03-30 at 12:57 -0600, Brian West wrote:
> > OK, so I'm not alone here. Between your response, Mike Benoit's, and 
> > several others, it seems like a few of us are looking for 
> > enterprise-class service, such as what we'd experience if we carefully 
> > selected an HSP for a server farm. Pay a premium and get taken care 
> > of. It's like something I experienced a few years ago when I made the 
> > mistake of putting a freelance client on a Win2K shared server at 
> > HostPro. When our .ASP script was getting hammered with 70K hits a 
> > day, it was leaning on the app pool too hard. Even though HostPro sold 
> > us a Windows Server product, their tech support scoffed at us when we 
> > asked why it couldn't support the load. They laughed and said "well, 
> > you shouldn't even try to do that on Windows, use Linux instead. We'll 
> > reset the IIS service and you can wait and see. Oh, and, no, even 
> > though your contract says we monitor the server, that's only for 
> > static .HTML, if the ASP interpreter dies, we wouldn't know about it." 
> > Come on. Why sell a product, claim it works, and then blame the 
> > technology. We switched to a company who espouses service over 
> > everything else (MaximumASP) and shoved three times as much traffic on 
> > there, and it hasn't missed a beat in four years. Seriously.
> 
> Well are we forgetting that you'll NEVER and I do mean NEVER get 
> enterprise class quality as long as you depend on the public internet 
> to deliver calls.  Thats the bottom line.... we can argue till we are 
> blue in the face other wise... but unless you control everything 
> between point A and point Z... you're SOL.
> 
> /b
> 
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-- 
Mike Benoit <ipso at snappymail.ca>
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