[Asterisk-biz] ITSP Rant

[Robert Goodyear]

On Mar 30, 2005, at 10:57 AM, Brian West wrote:

>> OK, so I'm not alone here. Between your response, Mike Benoit's, and 
>> several others, it seems like a few of us are looking for 
>> enterprise-class service, such as what we'd experience if we 
>> carefully selected an HSP for a server farm. Pay a premium and get 
>> taken care of. It's like something I experienced a few years ago when 
>> I made the mistake of putting a freelance client on a Win2K shared 
>> server at HostPro. When our .ASP script was getting hammered with 70K 
>> hits a day, it was leaning on the app pool too hard. Even though 
>> HostPro sold us a Windows Server product, their tech support scoffed 
>> at us when we asked why it couldn't support the load. They laughed 
>> and said "well, you shouldn't even try to do that on Windows, use 
>> Linux instead. We'll reset the IIS service and you can wait and see. 
>> Oh, and, no, even though your contract says we monitor the server, 
>> that's only for static .HTML, if the ASP interpreter dies, we 
>> wouldn't know about it." Come on. Why sell a product, claim it works, 
>> and then blame the technology. We switched to a company who espouses 
>> service over everything else (MaximumASP) and shoved three times as 
>> much traffic on there, and it hasn't missed a beat in four years. 
>> Seriously.
>
> Well are we forgetting that you'll NEVER and I do mean NEVER get 
> enterprise class quality as long as you depend on the public internet 
> to deliver calls.  Thats the bottom line.... we can argue till we are 
> blue in the face other wise... but unless you control everything 
> between point A and point Z... you're SOL.
>
>

No, I'm not forgetting that. Hence my analogy above: I would never hold 
an HSP liable for the internet between here and there. I hold them to 
their word at delivering the product they take money for.