[Asterisk-biz] LiveVOIP

[Danny Froberg]

Indeed, I have a nice little app called Cerberus from
http://www.cerberusweb.com that handles and sorts through my incoming
support mail, sends auto reply with ticket info and attaches the ticket
to the correct techs / staff. Works like a charm, I'd recommend it any
day. For those of you with less than excellent budgets out there, this
one is for you ;) because they give out free a license for one support
email address. So if you only have one like support at yourcompany.com it
wont cost you a dime, their fees for further addresses are quite
reasonable as well.

Note: they have a live assistance app as well, but you might want to
hold off on getting that one, it's not complete yet.

No affiliation here, just a very happy customer ,)

/Danny

On Thu, 2005-04-07 at 06:46 -0500, Herman Webley wrote:
> On Thu, 2005-04-07 at 08:11 -0400, Matthew Marlowe wrote:
> > I'm sure LiveVOIP watches this last as I've seen prior posts to this
> > list.  Being that LiveVOIP completey ignores all phone calls and 90%
> > of all e-mails I'm going to post this here.
> >  
> > Yesterday at around 3:00PM EST - 5:00PM EST we were experiencing major
> > issues with LiveVOIP.
> >  
> > Around 3:00PM inbound (toll-free) service stopped working completey
> > and callers would receive an All Circuits Busy or other message.  I
> > did complete testing on my side and called from various phone numbers
> > and in addition verified this with approximately 10 other LiveVOIP
> > customers.  Service was fairly quickly restored.  At first, no calls
> > would work and then some calls would work, some wouldn't... Then they
> > all did.  Afterwards the quality was extremely horrible for inbound
> > and outbound.  I verified this again with approximately 10 other
> > LiveVOIP customers and they all had the same issues.
> >  
> > For whatever reason, leaving voicemail for LiveVOIP and sending
> > multiple e-mails to support have gone unanswered - To add to that, I
> > sent e-mails to support last week and the week before that which I am
> > still waiting for a response from.
> >  
> > Although prior to yesterday I have never had an issue with LiveVOIP
> > and at this point will continue to use them.  I would love everyone to
> > be aware as to what has happened, especially since LiveVOIP refuses to
> > answer any e-mails and or phone calls.
> >  
> > Sincerely,
> >  
> > Matthew Marlowe
> 
> Too many people just don't understand how easy and effective
> communication is. They should go to a customer service workshop or
> something. They would be surprised how much that would help.
> 
> Best regards,
> Herman Webley
> 
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