[Asterisk-biz] LiveVOIP

[Mike]

RT (from bestpractial) is free and is aawsome.  It is all in perl and you 
can modify it do just about anything, including take tickets from 
asterisk.

Michael

On Thu, 7 Apr 2005, Danny Froberg wrote:

> Indeed, I have a nice little app called Cerberus from
> http://www.cerberusweb.com that handles and sorts through my incoming
> support mail, sends auto reply with ticket info and attaches the ticket
> to the correct techs / staff. Works like a charm, I'd recommend it any
> day. For those of you with less than excellent budgets out there, this
> one is for you ;) because they give out free a license for one support
> email address. So if you only have one like support at yourcompany.com it
> wont cost you a dime, their fees for further addresses are quite
> reasonable as well.
>
> Note: they have a live assistance app as well, but you might want to
> hold off on getting that one, it's not complete yet.
>
> No affiliation here, just a very happy customer ,)
>
> /Danny
>
> On Thu, 2005-04-07 at 06:46 -0500, Herman Webley wrote:
>> On Thu, 2005-04-07 at 08:11 -0400, Matthew Marlowe wrote:
>>> I'm sure LiveVOIP watches this last as I've seen prior posts to this
>>> list.  Being that LiveVOIP completey ignores all phone calls and 90%
>>> of all e-mails I'm going to post this here.
>>>
>>> Yesterday at around 3:00PM EST - 5:00PM EST we were experiencing major
>>> issues with LiveVOIP.
>>>
>>> Around 3:00PM inbound (toll-free) service stopped working completey
>>> and callers would receive an All Circuits Busy or other message.  I
>>> did complete testing on my side and called from various phone numbers
>>> and in addition verified this with approximately 10 other LiveVOIP
>>> customers.  Service was fairly quickly restored.  At first, no calls
>>> would work and then some calls would work, some wouldn't... Then they
>>> all did.  Afterwards the quality was extremely horrible for inbound
>>> and outbound.  I verified this again with approximately 10 other
>>> LiveVOIP customers and they all had the same issues.
>>>
>>> For whatever reason, leaving voicemail for LiveVOIP and sending
>>> multiple e-mails to support have gone unanswered - To add to that, I
>>> sent e-mails to support last week and the week before that which I am
>>> still waiting for a response from.
>>>
>>> Although prior to yesterday I have never had an issue with LiveVOIP
>>> and at this point will continue to use them.  I would love everyone to
>>> be aware as to what has happened, especially since LiveVOIP refuses to
>>> answer any e-mails and or phone calls.
>>>
>>> Sincerely,
>>>
>>> Matthew Marlowe
>>
>> Too many people just don't understand how easy and effective
>> communication is. They should go to a customer service workshop or
>> something. They would be surprised how much that would help.
>>
>> Best regards,
>> Herman Webley
>>
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