[Asterisk-biz] In immediate need of Very powerful * for call center, ACD and outbound.

[ChitChat - Info]

Woops, meant to say ³several hundred,² not ³thousand!

On 10/12/04 4:47 PM, "ChitChat - Info" <info at mychitchat.com> wrote:

> Hey there,
> 
> I don¹t know how to help you, but, I was curious, will you be offering these
> call center services to other companies (such as ours, hint hint ;)
> 
> We may want to do an outbound call blitz to our current customers. I am
> looking at solutions in Canada, US, but Panama may be much more cost
> effective!
> 
> Regards,
> ChitChat Communications
> 
> PS ­ Xten makes a good softphone, we have several thousand deployed in the
> Middle East using G.729 codec (works over lower bandwidth) and they work well,
> even for conferencing and the like.
> 
> 
> 
> On 10/12/04 3:23 PM, "Internet Marketing Man"
> <internetmarketingman2001 at yahoo.com> wrote:
> 
>> Which consultant should I use?
>> 
>>  
>> 
>> Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
>> (xten seems to be the most popular).
>> 
>>  
>> 
>> Features:  Need ACD, and my reps are getting tired of copying and pasting to
>> do outbound, then sitting waiting for something to happen.  Need something
>> that only hands them a call that gets picked up by human or machine, and has
>> their previous order information (unique url to each previous order) on
>> screen when they are connected so they know who they are talking to, and what
>> it¹s time to reorder.
>> 
>>  
>> 
>> Location:  We are located in Panama (central America).  2 Megabit fiber.
>> Service provider we want to use supports IAX.  I have dual 2.4 gig, 2 gig
>> ram, 1u, scsi, just waiting to become a * server.  I can get it up locally
>> with SSH, if that is enough for remote setup.
>> 
>>   
>> 
>> Summary:  Please let me know what consultant you guys think has the most
>> experience with large inbound/outbound call centers.  I don¹t want to be a
>> learning experience as it takes too long.
>> 
>>  I need to implement this solution immediately, as I am far behind schedule J
>> 
>>  
>> 
>> (P.S.  Thank you for your help!)
>> 
>> 
>> _______________________________________________
>> Asterisk-Biz mailing list
>> Asterisk-Biz at lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-biz
>> 
> 
> 
> 
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