[Asterisk-biz] In immediate need of Very powerful * for call center, ACD and outbound.

[ChitChat - Info]

Hey there,

I don¹t know how to help you, but, I was curious, will you be offering these
call center services to other companies (such as ours, hint hint ;)

We may want to do an outbound call blitz to our current customers. I am
looking at solutions in Canada, US, but Panama may be much more cost
effective!

Regards,
ChitChat Communications

PS ­ Xten makes a good softphone, we have several thousand deployed in the
Middle East using G.729 codec (works over lower bandwidth) and they work
well, even for conferencing and the like.



On 10/12/04 3:23 PM, "Internet Marketing Man"
<internetmarketingman2001 at yahoo.com> wrote:

> Which consultant should I use?
> 
>  
> 
> Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
> (xten seems to be the most popular).
> 
>  
> 
> Features:  Need ACD, and my reps are getting tired of copying and pasting to
> do outbound, then sitting waiting for something to happen.  Need something
> that only hands them a call that gets picked up by human or machine, and has
> their previous order information (unique url to each previous order) on screen
> when they are connected so they know who they are talking to, and what it¹s
> time to reorder.
> 
>  
> 
> Location:  We are located in Panama (central America).  2 Megabit fiber.
> Service provider we want to use supports IAX.  I have dual 2.4 gig, 2 gig ram,
> 1u, scsi, just waiting to become a * server.  I can get it up locally with
> SSH, if that is enough for remote setup.
> 
>   
> 
> Summary:  Please let me know what consultant you guys think has the most
> experience with large inbound/outbound call centers.  I don¹t want to be a
> learning experience as it takes too long.
> 
>  I need to implement this solution immediately, as I am far behind schedule J
> 
>  
> 
> (P.S.  Thank you for your help!)
> 
> 
> _______________________________________________
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> Asterisk-Biz at lists.digium.com
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> 


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