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<TITLE>Re: [Asterisk-biz] In immediate need of Very powerful * for call center, ACD and outbound. </TITLE>
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<FONT FACE="Verdana">Woops, meant to say “several hundred,” not “thousand! <BR>
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On 10/12/04 4:47 PM, "ChitChat - Info" <info@mychitchat.com> wrote:<BR>
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</FONT><BLOCKQUOTE><FONT FACE="Verdana">Hey there,<BR>
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I don’t know how to help you, but, I was curious, will you be offering these call center services to other companies (such as ours, hint hint ;)<BR>
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We may want to do an outbound call blitz to our current customers. I am looking at solutions in Canada, US, but Panama may be much more cost effective!<BR>
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Regards,<BR>
ChitChat Communications<BR>
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PS – Xten makes a good softphone, we have several thousand deployed in the Middle East using G.729 codec (works over lower bandwidth) and they work well, even for conferencing and the like.<BR>
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On 10/12/04 3:23 PM, "Internet Marketing Man" <internetmarketingman2001@yahoo.com> wrote:<BR>
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</FONT><BLOCKQUOTE><FONT SIZE="2"><FONT FACE="Arial">Which consultant should I use?<BR>
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</FONT><FONT SIZE="2"><FONT FACE="Arial">Size: Current 15 seat scaling to 50 within the year. Want to go softphone (xten seems to be the most popular).<BR>
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</FONT><FONT SIZE="2"><FONT FACE="Arial">Features: Need ACD, and my reps are getting tired of copying and pasting to do outbound, then sitting waiting for something to happen. Need something that only hands them a call that gets picked up by human or machine, and has their previous order information (unique url to each previous order) on screen when they are connected so they know who they are talking to, and what it’s time to reorder.<BR>
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</FONT><FONT SIZE="2"><FONT FACE="Arial">Location: <FONT COLOR="#000080">We are located in Panama (central America). 2 Megabit fiber. Service provider we want to use supports IAX. I have dual 2.4 gig, 2 gig ram, 1u, scsi, just waiting to become a * server. I can get it up locally with SSH, if that is enough for remote setup.<BR>
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</FONT><FONT SIZE="2"><FONT FACE="Arial">Summary: Please let me know what consultant you guys think has the most experience with large inbound/outbound call centers. <FONT COLOR="#000080">I don’t want to be a learning experience as it takes too long.<BR>
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</FONT><FONT COLOR="#000080"><FONT SIZE="2"><FONT FACE="Arial"> </FONT></FONT></FONT><FONT SIZE="2"><FONT FACE="Arial">I need to implement this solution immediately, as I am far behind schedule </FONT><FONT FACE="Wingdings">J</FONT><FONT FACE="Arial"> <BR>
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</FONT><FONT SIZE="2"><FONT FACE="Arial">(P.S. Thank you for your help!)<BR>
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