[Asterisk-biz] Fw: ACD on Asterisk (Call Center Feautures)

[Kanuri, Seshu (Company IT)]

VICIDIAL does this. Check on Sourceforge.net
 
SESHU KANURI

  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of
Andres at itranser.com
Sent: Friday, October 08, 2004 4:50 PM
To: asterisk-biz at lists.digium.com
Subject: [Asterisk-biz] Fw: ACD on Asterisk (Call Center Feautures)



Hi, 

I am looking for a good ACD system for System. I need to install a small
Call Center, and I need to have the calls router based on skills of the
personal and number of calls that one person has already attended. 

So, for example, I have one person that has associated the skill of
"Spanish Speaker" and "Financial Expert", and when a call is done by
number X (proceding of a customer that speak spanish) and the customer
selects on the IVR "financial Expert", the call is forwarded to the
person that has this skill associated and has been more time withouth
attending any phone call (so I can distribute equally the calls done).


I known that some of this funtions are very avanced for PBX, and are
more common on Call-Contact Centers..... Any one is aware of a software
that allows me this kind of flexivity on Asterisk ? 

Thks for your help, 

Andres 
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