[Asterisk-biz] Nufone Support?

[Alex Brecher]

Guys,

It looks like Nufone is going through growing pains. I've been there myself
and you can make or break a company depending on how you handle your growth.


I'd suggest to Jeremy that he hire and train some remote techs inside or
outside the US to offer end user support. This would allow him to
concentrate on the business side of things instead of dealing with end user
issues.

Jeremy, I'd also suggest that you offer a web based support interface that
users can log into to enter their tickets instead of emailing them, or you
can give users both options. Take a look at http://Kayako.com ,
http://DeskPro.com or http://www.cerberusweb.com/ . All of those support
systems allow users to enter tickets via the web or email or both.


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Jeremy McNamara
Sent: Saturday, December 04, 2004 1:13 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [Asterisk-biz] Nufone Support?

Steve Totaro wrote:

>He seemed to think it was funny that my paypal refund was going to an email
>account on a domain that I had sold.  He even gloated about having a good
>time trying to get it from them.  This was the reason for requesting the
>change in email address and password.  He claimed it was for security
>purposes but what else should I have to provide to prove who I am?  A
>username and password?  That's what I did but it wasn't enough.  When I
>asked what I could do to fix the problem I was ignored.  Now my refund is
>sitting in PayPal limbo or possibly even the guy who purchased my domain
has
>it.  Wouldn't even surprise me if he just kept the money after noting that
>emails to the address I signed up under had bounced back.
>  
>


Like I told you, how do I know that you are not some ex-employee trying 
to do damage?  If you would have came to me prior to selling your domain 
we could have worked something out....after the fact is not acceptable.

Ask many others that have wanted the same information changed, you were 
certainly not singled out.  Plus, when our new system launches, the info 
you wanted to change will require current email validation, which would 
not have helped your case, so you cannot blame it on our crappy system 
we have deployed at the moment.


Jeremy McNamara


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