[Asterisk-biz] Nufone Support?

[Matthew Marlowe]

Actually emailing them is the best way - My responses are always < 1
hour 99% of the time.


On Fri, 03 Dec 2004 17:18:16 -0500, Scott Wolf <lists at aginet.com> wrote:
> Strategic Minds wrote: 
> 
> 
> Has anyone had any luck contacting Nufone about tech support? It
seems like
> they've disappeared off the face of the earth.

I've put in numerous
> requests for support (since they don't have a
telephone number). All I get
> is a ticket number from their "Automated
support system"

Calls go
> unanswered and all of a sudden today, my DIDs don't work. I
haven't been
> impressed and am starting to wonder as to the financial
viability of the
> company.

It "feels" like a one man show. I'm not trashing nufone, but
> it's
starting to sound and feel like a scam.

Anybody feeling my
> frustration?
_______________________________________________
Asterisk-Biz
> mailing
> list
Asterisk-Biz at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-biz
> Posting to this mailing list seems to be the best way of getting their
> attention. We ran into an issue with getting an 800 # working with them.
> Though the problem may very well have been with their provider of 800's,
> they rarely if ever responded to any support e-mails. Only after making a
> threat of canceling CC charges did I get a reply. I do not like having to
> make threats to companies, but sometimes its the only way they will listen.
> The actuall VOIP service they provide is great though. Once they #'s are
> provisioned we have had little if any downtime with them, and no major
> problems.
> 
> -- 
> 
> Scott Wolf - President
> Wolf & Son Solutions, Inc. DBA Aginet
> 252-255-5557 x601- scottwolf at aginet.com
> http://www.aginet.com
> 
> _______________________________________________
> Asterisk-Biz mailing list
> Asterisk-Biz at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-biz
> 
> 
> 


-- 
MBM