[asterisk-users] ASR Suggestions for small dictionnary (<1000 entries) lookup in France/french

[Olivier]

Very interesting opinion: I never thought of this "natural language API"
extension but it seems quite necessary to me, now.

A quick search over the net showed [2] which is said to support both French
and combine with Google Cloud Speech API.
Sticking to IVR seems far simpler and safe though.

[2] https://cloud.google.com/natural-language/?hl=en

2017-10-22 11:21 GMT+02:00 Jonathan H <lardconcepts at gmail.com>:

> Having experimented with something similar myself, I'd say you are
> about to create a vast amount of complexity by moving away from keypad
> entry.
>
> Also, a lot of the natural language APIs don't support French - for
> example, Amazon Lex or https://dialogflow.com would be great for this
> as they understand contexts and intents... but they don't understand
> French.
>
> But if you pursue ASR, try this:
> https://cloud.google.com/speech/
> Switch the console to French and see how you get on. In English,
> sometimes it turns it into a number, sometimes it comes out as "twenty
> five thousand two hundred twelve".
>
> I think you have two choices with ASR:
>
> 1: Explain to the caller that they must say one digit at a time, in
> which case, easy! Pick any free speech recognition you want.
> 2: Try and handle "natural language" ways of speaking numbers, in
> which case be prepared for a lot of debugging and learning!
>
> I could be wrong - if anyone knows, please let us both know, too!
>
> On 22 October 2017 at 09:46, Olivier <oza.4h07 at gmail.com> wrote:
> > Hello,
> >
> > I'm in the early stages of designing an Emergency calling service IVR
> > application.
> >
> > The IVR application asks simple one or two questions like "which is the
> > postal code of the area you are currently calling from ?" "Is the correct
> > ?". The expected values are a 5-digits number like
> > "twenty-five-thousand-two-hundreds-twelve" or "twenty-five-two-twelve"
> > variations or "yes or no".
> >
> > From received answers, this application would route incoming call to an
> > appropriate Public Safety Answering Point.
> >
> > As IVR requires working DTMF and sometimes it's not easy to type DTMF
> with
> > wireless phones, I wonder if I should or not use ASR as an alternative to
> > IVR.
> >
> > My requirements are:
> > - spoken language is France/french
> > - low call volume (<5 calls at peak time)
> > - asterisk 13 and up support
> > - hosted (prefered) or online
> > - if hosted, should be installable on Debian (prefered) or CentOS on a
> > dedicated VM.
> >
> > 1. What do you think of using ASR for such application ? Would you favor
> > IVR, ASR or implement both ?
> > 2. Which ASR would you recommend ?
> >
> > Best regards
> >
> >
> >
> >
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