[asterisk-users] ASR Suggestions for small dictionnary (<1000 entries) lookup in France/french

[Jonathan H]

Having experimented with something similar myself, I'd say you are
about to create a vast amount of complexity by moving away from keypad
entry.

Also, a lot of the natural language APIs don't support French - for
example, Amazon Lex or https://dialogflow.com would be great for this
as they understand contexts and intents... but they don't understand
French.

But if you pursue ASR, try this:
https://cloud.google.com/speech/
Switch the console to French and see how you get on. In English,
sometimes it turns it into a number, sometimes it comes out as "twenty
five thousand two hundred twelve".

I think you have two choices with ASR:

1: Explain to the caller that they must say one digit at a time, in
which case, easy! Pick any free speech recognition you want.
2: Try and handle "natural language" ways of speaking numbers, in
which case be prepared for a lot of debugging and learning!

I could be wrong - if anyone knows, please let us both know, too!

On 22 October 2017 at 09:46, Olivier <oza.4h07 at gmail.com> wrote:
> Hello,
>
> I'm in the early stages of designing an Emergency calling service IVR
> application.
>
> The IVR application asks simple one or two questions like "which is the
> postal code of the area you are currently calling from ?" "Is the correct
> ?". The expected values are a 5-digits number like
> "twenty-five-thousand-two-hundreds-twelve" or "twenty-five-two-twelve"
> variations or "yes or no".
>
> From received answers, this application would route incoming call to an
> appropriate Public Safety Answering Point.
>
> As IVR requires working DTMF and sometimes it's not easy to type DTMF with
> wireless phones, I wonder if I should or not use ASR as an alternative to
> IVR.
>
> My requirements are:
> - spoken language is France/french
> - low call volume (<5 calls at peak time)
> - asterisk 13 and up support
> - hosted (prefered) or online
> - if hosted, should be installable on Debian (prefered) or CentOS on a
> dedicated VM.
>
> 1. What do you think of using ASR for such application ? Would you favor
> IVR, ASR or implement both ?
> 2. Which ASR would you recommend ?
>
> Best regards
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at:
> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>       https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users