[asterisk-users] Problem "re-parking" calls

[kevin.larsen at pioneerballoon.com]

> All;
>     I have a problem with regards to “re-parking” calls and I was 
> hoping someone could shed some light on the topic. Consider this 
scenario:
> 
> (1) An inbound call comes in and the attendant answers it
> (2) The attendant places the call on hold and the caller is sent to 
> extension 701
> (3) Blah, blah, blah. The attendant does something and tells John 
> Doe to pick up the call on extension 701
> (4) The attendant then picks up the call on 701 and tells the person
> that John Doe will be right there to help them
> (5)  The attendant then re-parks the call but now the caller is sent to 
702
> (6) John Doe can't find the call anymore
> 
> 
> Is there something obvious that I am missing? Has anyone else found 
> this to be a problem? Any insight at all would be greatly appreciated.
> Regards;
> John V.

Your problem occurs in step 4 & 5. I don't believe that you can pick up 
the call and then ever be guaranteed to get the same parking position when 
you put it back in park. What would happen if someone else parked a call 
in between steps 4 and 5 and they got 701 because it was free. Once 
parked, the call should remain so until it is picked up or times out back 
to the attendant.

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